Terms & Conditions of Service

1Reservations, Quotes & Vehicles

• Confirmation. A reservation is confirmed only when you receive a reservation confirmation from For Sure Luxury. Requests and quotes are not guaranteed until confirmed.
• Quotes. Quotes are based on the details you provide and are valid for 7 days unless confirmed sooner. If those details change, or if a quote contains an obvious pricing error, we will send you a corrected quote before charging the difference.
• Advance notice. We recommend booking at least 24 hours in advance. Same-day and last-minute requests are subject to availability and may include an additional fee.
• Vehicle assignment. We may provide a comparable or higher-class vehicle than the one reserved at no additional charge.
• Capacity. The number of passengers and amount of luggage may not exceed the vehicle's safe capacity. Please tell us your passenger and bag counts when booking; the chauffeur may decline a load that cannot be carried safely.
• Accuracy. You are responsible for providing accurate pickup times, addresses, flight details and passenger contact information.
• Refusal of service. We may decline any reservation when we do not have availability or cannot safely provide the service.

2Rates, Surcharges & Gratuity

Your quote and invoice may include the following items. Each one appears as its own line so you always know what you are paying for.

3Payment & Card Authorization

Accepted payment

• Credit cards: Visa, Mastercard, Discover and American Express. You may keep a card on file for future reservations.
• Cash (USD): accepted; the chauffeur may not carry change.
• Checks: personal checks are not accepted. Business checks may be accepted with prior approval.

When payment is due

Your card is charged after service unless your reservation requires a deposit or prepayment. Prepayment or a 50% non-refundable deposit may be required for hourly charters, events, multi-vehicle bookings and high-demand dates; we will tell you before confirming. Approved business accounts may be invoiced, with balances due within 15 days of the invoice date.

Card authorization

By providing a card, you authorize For Sure Luxury LLC to charge it for the reservation total, any required deposit, and any additional charges incurred under these terms, including wait time, added stops or hours, parking, tolls, cancellation or no-show charges, and cleaning or damage fees. We will send you an updated invoice for any additional charge. Your card details are stored and processed securely by our payment processor; For Sure Luxury does not keep full card numbers.

Receipts & statements

Invoices and receipts are emailed to the address on your reservation. Charges appear on your card statement as FOR SURE TRANSPORT.

You are responsible for all charges incurred by you, your guests and anyone traveling on your reservation. Unpaid balances may result in suspension of service, late fees as permitted by law, and reasonable collection costs.

4Gift Cards

• Use. Gift cards may be used toward any For Sure Luxury service, including gratuity, booked at forsureluxury.com or by calling 612-888-2008. They can be combined with other payment methods. If a reservation costs more than the card balance, the difference is due by another payment method. Any unused balance stays on the card for future rides.
• No expiration or fees. Gift cards do not expire and carry no service or inactivity fees.
• No cash value. Gift cards are not refundable and cannot be redeemed for cash, except where required by law. Gift cards cannot be used to purchase other gift cards.
• Lost or stolen cards. Please treat gift cards like cash. We are not responsible for lost or stolen gift cards or for use by anyone who has the gift card code. If an unused gift card is lost, we can replace it with proof of purchase.
• Non-transferable. Gift cards and gift credit are non-transferable. Credit is tied to the recipient named on the gift and can't be moved to another person or account, resold, traded or exchanged for cash. The recipient may use it for any ride they book, including rides for their guests. We may cancel gift cards purchased with stolen or disputed payment methods, or obtained through fraud or unauthorized resale.
• Bonus value. Bonus value from promotions, such as the 10% bonus on orders of 10 or more cards, is promotional, has no cash value and is not refundable.
• Delivery charges. Mailing, hand delivery and flower charges are non-refundable once the gift has been delivered. A hand delivery can be rescheduled with at least 24 hours' notice.
• Scam warning. For Sure Luxury will never ask you to pay a bill, fine or deposit with a gift card. If anyone does, it isn't us. Please call 612-888-2008.

5Cancellations, Changes & No-Shows

• How to cancel. Cancel by replying to your confirmation email, emailing reservations@forsureluxury.com, or calling or texting (612) 888-2008. The time we receive your message is the cancellation time.
• Airline cancellations. If the airline cancels your flight, let us know and we will cancel or reschedule your standard airport reservation at no charge, even within 2 hours of pickup. Deposit and prepaid reservations follow the policy above.
• Changes. Time, date or route changes are subject to availability, and the rate will be updated to match the new trip.
• No-shows. If no passenger appears and we cannot reach you by the end of the complimentary wait time, the trip is a no-show and the full fare plus any wait time is charged.
• Cancellations by For Sure Luxury. We may cancel for unsafe weather or road conditions, mechanical issues or other emergencies. We will notify you as early as possible and help arrange alternate transportation. If we cancel, you receive a full refund, including any deposit, which is your sole remedy for the canceled service.

6Wait Time

• Your chauffeur usually arrives early. Time before the scheduled pickup (or before the flight reaches the gate) is never counted.
• Wait time beyond the complimentary period is billed in 15-minute increments at the hourly rate for your vehicle class.
• If extended waiting would make us late for another confirmed reservation, or we cannot reach you after reasonable attempts, we may end the reservation and it will be treated as a no-show.

7Additional Stops

• Planned stops on airport or point-to-point trips should be requested when booking. They are quoted based on the added distance and time.
• Unplanned stops during a trip are at the chauffeur's discretion when the schedule allows, and are billed for the added time (in 15-minute increments) and distance.
• Hourly charters include unlimited stops within the reserved time.

8Hourly Charters

• Minimums. Hourly charters require a minimum booking that depends on vehicle type, date and event. A signed agreement, prepayment and/or a non-refundable deposit may be required.
• Timing. Service begins at the scheduled time, whether or not passengers are ready, and all passengers must be dropped off by the reserved end time.
• Extensions. Additional time may be added if the chauffeur's schedule allows. Once service runs more than 15 minutes past the reserved end time, a full additional hour is billed at the current hourly rate.

9Travel Time

For pickups or drop-offs well outside our normal Twin Cities service area, we may add a travel-time charge for the time and distance between our starting location and your trip. Any travel-time charge will be included in your quote before you confirm.

10MSP Airport Service

• Departures. Drop-off is at your airline's curbside location.
• Arrivals. Standard pickup is at the terminal's commercial vehicle (limo) area. Your chauffeur will text you with meeting details when your flight lands.
• Meet & greet (optional fee). Domestic arrivals are met at baggage claim; international arrivals just outside the International Arrivals doors.
• Indoor valet pickup (optional fee). Available at Terminal 1 when valet space permits; indoor and accessible.
• Accessible pickup. Available at general curbside pickup at no extra charge; please request it in advance.
• Flight changes. Flight tracking is included and we adjust to normal delays. If an arrival changes so much that it conflicts with another confirmed reservation, we may reschedule or cancel, and we will tell you as soon as possible.

11Pickup, Drop-off & Parking

• Pickups, drop-offs and waiting take place only where legal parking or designated passenger loading is available.
• Please let us know about any building, venue or event rules at your locations.
• Parking and valet fees required for your trip are billed at cost as separate invoice lines.

12Trip Fulfillment

To guarantee availability, your reservation may be fulfilled by another licensed and insured chauffeured transportation provider that meets our service standards.

• For Sure Luxury remains your point of contact and handles your billing.
• Your quoted rate does not change, and these Terms & Conditions continue to apply.

13Passenger Conduct & Safety

• No smoking or vaping of any substance in any vehicle.
• Alcohol. Passengers 21 and older may bring and consume their own alcoholic beverages only where permitted by law and at the chauffeur's discretion. For Sure Luxury does not provide or serve alcohol.
• Zero tolerance for underage drinking, illegal drug use or possession, violence, harassment, or damage to the vehicle. The chauffeur may end service immediately without refund.
• Safety first. The chauffeur may refuse or end service for any passenger who is unsafe, severely intoxicated or disruptive, and may decline any request that would break traffic laws or compromise safety.
• Seat belts must be worn as required by law.
• Safety cameras. Vehicles may be equipped with cameras for safety and security.
• Passengers are responsible for the conduct of their guests.

14Accessibility, Children & Pets

• Accessibility. Please tell us about any mobility needs when booking. Our vehicles are not wheelchair-lift equipped, but folding wheelchairs and walkers can be stowed, and the chauffeur will gladly assist with boarding.
• Service animals are always welcome at no charge.
• Pets are welcome with advance notice when kept in a carrier or on a seat cover; cleaning fees apply if needed.
• Child safety seats are required by Minnesota law for young children. Child seats are available on request for an added fee, or you may provide your own.
• Minors. Passengers under 18 must be accompanied by an adult unless a parent or guardian arranges the trip in advance and provides written consent and contact information.

15Cleaning & Damage Fees

You are responsible for the following charges when caused by you or your guests. Listed amounts are minimums; if documented repair or cleaning costs are higher, the actual cost applies.

We will provide photos or documentation with any cleaning or damage charge.

16Personal Belongings

Chauffeurs check the vehicle after every trip, but you are responsible for your belongings. For Sure Luxury is not liable for items lost, left behind or stolen. If you think you left something, contact us right away and we will do our best to return it; return delivery may carry a fee. Unclaimed items are held for 30 days and then donated or disposed of.

17Fines & Tickets

Fines, fees or tickets resulting from passenger actions or requests (for example, a request to stop where stopping is prohibited) are the passenger's responsibility. You agree to reimburse For Sure Luxury LLC, its chauffeurs and service providers for any such costs.

18Communications & Privacy

• Trip communications. By booking, you agree that For Sure Luxury, its chauffeurs and service providers may contact you and your passengers by phone, text message and email about your reservation, including confirmations, en-route and arrival messages, and receipts. Message and data rates may apply.
• Marketing. We do not send marketing text messages without your consent. You can opt out of marketing emails at any time.
• Your information. We use the names, contact details, addresses and flight information you provide only to arrange, provide and bill your transportation, and we share them only with your chauffeur and the service providers who help complete your trip, our payment and booking providers, or as required by law. We do not sell your personal information. See our Privacy Policy for details.

19Limitation of Liability

• For Sure Luxury is not responsible for delays or missed flights, connections, appointments or events caused by traffic, weather, road conditions, flight changes, incorrect information, passenger lateness or other circumstances outside our control.
• To the fullest extent permitted by law, our liability for any claim related to a reservation, other than personal injury or property damage covered by our commercial insurance, is limited to the amount you paid for that reservation, and a refund or credit of that amount is your sole remedy.
• We are not liable for indirect, incidental or consequential damages, such as lost business or lost profits.
• You agree to reimburse For Sure Luxury for losses, damage or claims caused by the conduct of you or your guests, including damage to the vehicle and fines.

20Force Majeure

Neither party is responsible for failure or delay caused by events beyond its reasonable control, including severe weather, natural disasters, road closures, government orders, civil unrest or similar events. We will notify you as soon as possible, and amounts paid for services we could not provide will be refunded or credited.

21Disputes & Governing Law

• Talk to us first. If you have a concern about a trip or a charge, contact us at reservations@forsureluxury.com. Both parties agree to try in good faith to resolve any dispute informally for at least 30 days before starting a legal proceeding.
• Card disputes. If you dispute a charge with your card company without contacting us first, we may share your reservation records, these terms and trip details with the card company to respond.
• Governing law. These terms are governed by the laws of the State of Minnesota. Any legal action must be brought in the state or federal courts located in Hennepin County, Minnesota, including conciliation (small claims) court for qualifying claims. The prevailing party in any action to enforce these terms is entitled to recover reasonable attorney's fees and costs.

22General Terms

• Entire agreement. These terms, together with your reservation confirmation, are the entire agreement for your service. If you have a separate signed agreement with us (such as a corporate account or event contract), it controls where it conflicts with these terms.
• Changes to these terms. We may update these terms by posting a new version on this page with a new "Last updated" date. Reservations are governed by the terms in effect when they were confirmed.
• Severability. If any provision is found unenforceable, it will be limited to the extent necessary, and the rest of these terms remain in effect.
• No waiver. Our choice not to enforce a provision in one instance does not waive our right to enforce it later.
• Acceptance. Booking, confirming or using our services means you agree to these terms on behalf of yourself and everyone traveling on your reservation. If you book for someone else, you confirm you are authorized to do so and will share these terms with them.